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Course Highlights:
Developing “soft” skills, which are non-technical skills, is the goal of soft skills training. There are many soft skill topics, such as time management, stress management, relationship building, leadership, managerial development, sales training, negotiation techniques, and customer service. Moreover, there are also personality-focused skills such as -people, social skills, interpersonal skills, and negotiation skills. During soft skills training, participants learn how to maintain a positive attitude and professional outlook skillswhich can not only help in career advancement but also will help participants become more aware of their feelings and those of others. As a result, you can connect with customers more easily on a personal level. By learning how to build relationships with coworkers and customers, employees can promote cooperation and communication within the workplace and build trust between colleagues, clients, and customers which acts as a pivotal element in order to gain and retain new customers, improvement of customer service, and team building.
Benefits of the Programme:
- Increased self-confidence in the employees resulting in higher productivity
- Improved job satisfaction with a lower turnover of employees
- Increased loyalty from customers to the Bank
- Help leaders and managers encourage, engage, and inspire their teams
- Improved teamwork resulting in a conducive work environment and better output
- Improve customer interaction and engagement
- Build lasting relationships with customers by understanding customers’ needs and interests better
- Improved team dynamics with greater ability to adapt
- Whether it is closing a deal, handling angry clients, or resolving conflicts, you will be well-equipped with negotiation and sales skills.
- Boost emotional intelligence & Learn essential skills such as time management skills, communication skills, leadership skills
Who Should attend?
- Right from Clerical staff to Bank managers – As these skills are highly valuable and essential for anyone who wishes to succeed in both personal and professional life
- All new recruits to the Bank
- Front end teams- including relationship and sales teams.
- Customer Service teams directly facing customers • Operations teams settling transaction with a speedy TAT
- Senior management with leadership positions
Course deliverables:
- Online Registration to SIFL Learning Platform
- 12 hours of Online/Class Room workshops
- Lectures by Industry Experts with rich & varied experience
- Live case studies
- Interactive training
- PowerPoint Presentations
- Course Certificate
Customised Training:
Programme- Soft Skill Program
- Active Listening
- Assessing best communication method
- Communication with Friendliness & approachability
- Projecting confidence
- Clear & concise communication
- Responding in reasonable time
- Flexibility to new situation
- Adaptability to client conversation
- Avoiding frequent help & handholding
- Adaptability to change in organization
- Brainstorming sessions
- Talking
- Willingness to share
- Compliment the co-worker
- Open to suggestions
- Talk together
- Project management
- Prioritizing
- Planning &Decision making
- Focus
- Delegation
- Stress Management
- Dependability
- Emotional Intelligence
- Empathy
- Positive Behaviour/Attitude
- Self Awareness
- Improve decision making
- Improve productivity
- Confidence
- Challenges
- Solution instead of problems
- Top-down approaches
- Motivating
- Communicating with peers, 360
- Developing strategic thinking
- Ability to adapt
- Transition to new responsibility
- Handling misunderstanding
- Teamwork
- Communication
- Time management
- Problem-solving
- Listening
- Critical thinking
- Collaboration
Programme Director
Program Co-Ordinator: CA (Ms. )Preeti Mehrotra CA& PGDM
Professional Trainer at ICAI, RBI & Bank of Baroda.
Financial Trainer with more than 8 years of training experience in Soft Skills & Personality Development, Train the Trainer ICAI Workshops/Seminars