Soft Skill Program

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Course Highlights:

Developing “soft” skills, which are non-technical skills, is the goal of soft skills training. There are many soft skill topics, such as time management, stress management, relationship building, leadership, managerial development, sales training, negotiation techniques, and customer service. Moreover, there are also personality-focused skills such as -people, social skills, interpersonal skills, and negotiation skills. During soft skills training, participants learn how to maintain a positive attitude and professional outlook skillswhich can not only help in career advancement but also will help participants become more aware of their feelings and those of others. As a result, you can connect with customers more easily on a personal level. By learning how to build relationships with coworkers and customers, employees can promote cooperation and communication within the workplace and build trust between colleagues, clients, and customers which acts as a pivotal element in order to gain and retain new customers, improvement of customer service, and team building.

Benefits of the Programme:

Who Should attend?

Course deliverables:

Customised Training:

Our training programs may be customized to meet the specific training and development solutions that match the needs of any organization and teams. Training courses can be delivered onsite, online or through a blended learning approach.

Programme- Soft Skill Program

  • Active Listening
  • Assessing best communication method
  • Communication with Friendliness & approachability
  • Projecting confidence
  • Clear & concise communication
  • Responding in reasonable time
  • Flexibility to new situation
  • Adaptability to client conversation
  • Avoiding frequent help & handholding
  • Adaptability to change in organization
  • Brainstorming sessions
  • Talking
  • Willingness to share
  • Compliment the co-worker
  • Open to suggestions
  • Talk together
  • Project management
  • Prioritizing
  • Planning &Decision making
  • Focus
  • Delegation
  • Stress Management
  • Dependability
  • Emotional Intelligence
  • Empathy
  • Positive Behaviour/Attitude
  • Self Awareness
  • Improve decision making
  • Improve productivity
  • Confidence
  • Challenges
  • Solution instead of problems
  • Top-down approaches
  • Motivating
  • Communicating with peers, 360
  • Developing strategic thinking
  • Ability to adapt
  • Transition to new responsibility
  • Handling misunderstanding
  • Teamwork
  • Communication
  • Time management
  • Problem-solving
  • Listening
  • Critical thinking
  • Collaboration

Programme Director

Program Co-Ordinator: CA (Ms. )Preeti Mehrotra CA& PGDM

Professional Trainer at ICAI, RBI & Bank of Baroda.
Financial Trainer with more than 8 years of training experience in Soft Skills &   Personality Development, Train the Trainer ICAI Workshops/Seminars

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