Facilitation Skills

A common phrase used to describe facilitation is “the new cornerstone of management philosophy.” because it emphasizes equity and facilitates decision-making. Your participants will have a greater grasp of what a skilled facilitator can do to enhance any meeting or gathering by creating a pleasant environment through improved facilitation. Any organization can improve its decision-making with the use of the Facilitation Skills training. Participants will leave this course with a better grasp of facilitation and with a few tools to help them run small meetings. Your participants will be well on their way to becoming excellent facilitators themselves if they have a solid understanding of how a facilitator can control the room and set the agenda for a meeting.

INR 199 / USD 10

Module 1

Understanding Facilitation
What is Facilitation?
When is Facilitation Appropriate?
What is a Facilitator?
Knowledge Check

Module 2

Process vs. Content
About Process
About Content
A Facilitator’s Focus
Knowledge Check

Module 3

Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Knowledge Check

Module 4

Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Normalizing
Stage Four: Performing
Knowledge Check

Module 5

Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Knowledge Check

Module 6

Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Knowledge Check

Module 7

Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Knowledge Check

Module 8

Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track
Knowledge Check

Module 9

About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Knowledge Check

Module 10

Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Knowledge Check

Assessment

Post-Test